Shipping policy
Where we ship We currently ship within Australia only, including PO Boxes and Parcel Lockers. We're working on international shipping. Join our mailing list to hear when it opens.
Processing time Orders are packed and sent from Melbourne within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.
Shipping options
| Option | Cost | Carrier | Estimated delivery |
|---|---|---|---|
| Standard | Free | Australia Post Parcel Post | 3–7 business days |
| Express | $10.00 | Australia Post Express Post | 1–3 business days |
Delivery times are counted from dispatch. They are Australia Post's estimates, not guarantees. Regional and remote areas (including parts of WA, NT, QLD and Tasmania) and busy periods such as Black Friday and Christmas can take longer.
Tracking Once your order ships, we'll email you an Australia Post tracking number so you can follow it the whole way.
Pre-orders If your order includes a pre-order item, the expected ship date is shown on the product page. We'll send the whole order once all items are in stock, unless we tell you otherwise.
Address accuracy Please check your shipping address at checkout. If you spot a mistake, email us straight away and we'll do our best to fix it before dispatch. If a parcel comes back to us because of an incorrect address or an uncollected delivery, we can re-send it, and the customer pays the re-delivery cost.
Lost, delayed or damaged parcels If your tracking hasn't updated in 10 business days, or your parcel arrives damaged, email us at cross@wandrleaf.com with your order number (and photos if it's damaged). We'll lodge an investigation with Australia Post and send a replacement or refund. Your rights under the Australian Consumer Law are not affected.
Questions? Email cross@wandrleaf.com